Meet the Finalists shaping the future of Customer Experience in Ireland

The shortlist for the Irish CX Impact Awards 2025 has been officially announced, celebrating Ireland’s most customer-centric organisations and individuals redefining excellence in customer experience. 

The winners will be revealed at a black-tie gala on Thursday, 4 December 2025, at the Royal Marine Hotel, Dún Laoghaire.

Now in its latest edition, the Irish CX Impact Awards recognise innovation, empathy, and impact — honouring companies that are transforming the way customers engage with brands. 

This year’s finalists span a diverse range of sectors, including technology, financial services, retail, and public service, reflecting the growing importance of CX as a key driver of competitiveness and trust.

Categories such as Best Use of AI in CX, CX Team of the Year, and Best Customer-Centric Culture highlight how Irish businesses are blending digital tools with human insight to deliver experiences that resonate and endure.

The stage is now set for one of the industry’s most anticipated nights, where collaboration, innovation, and leadership will take the spotlight.

Secure your seat at the Irish CX Impact Awards 2025 and join us in celebrating the people and organisations transforming customer experience across Ireland.