Industry News
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
Klarna has drafted staff from its marketing, engineering, and legal teams to bolster its customer service headcount.
Business Insider broke the news, citing three of the company’s employees.
It comes after Sebastian Siemiatkowski, CEO of Klarna, admitted that the human touch was more critical in customer service than he had first thought.
In May, the CEO said: “Really investing in the quality of the human support is the way of the future for us.
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