Kapture CX marked a major milestone with the launch of its first CXclusive Series event in Bengaluru, bringing together over 70 participants from 25 leading brands to explore innovation and transformation in customer experience. The one-day forum focused on the theme “AI Revolution in CX with Kapture,” offering a mix of discussions, product showcases, and peer networking designed for India’s top CX and digital transformation leaders.

A key highlight was a panel moderated by Himanshu Garg, CTO of Kapture CX, featuring industry leaders from Jio Credit Limited, Bigbasket, Reliance Retail, and a Big 4 consulting firm. The discussion explored real-world applications and challenges of Agentic AI, including scaling automation responsibly, embedding empathy in high-frequency interactions, operationalising AI across diverse touchpoints, and ensuring governance and enterprise readiness in CX transformation.

The event showcased Vitos, Kapture’s Agentic AI platform capable of autonomous reasoning and end-to-end customer issue resolution. Demonstrations illustrated how Vitos enhances operational efficiency while maintaining empathy, enabling enterprises to deliver frictionless, real-time support across multiple channels.

Sheshgiri Kamath, co-founder and CEO of Kapture, emphasised that the future of customer experience relies on blending intelligence with empathy. The positive response to the inaugural CXclusive Series reflects growing industry readiness for AI-driven, autonomous CX solutions.

With over 1,000 clients, 350+ employees, and operations across 18 countries in sectors including Retail, BFSI, Travel, Energy, and Consumer Durables, Kapture CX is well positioned to lead in enterprise-grade, AI-powered customer experience solutions. Following the Bengaluru event, the CXclusive Series will continue in Mumbai, fostering dialogue and collaboration on intelligent, personalised, and proactive customer engagement at scale.

Read the full article to see how Kapture CX is shaping the next generation of AI-driven customer experience for global enterprises.