Sky has secured planning permission for a new 3,000-seat customer service campus in Livingston, West Lothian, with Graham appointed as main contractor. The project will consolidate four existing buildings on the Kirkton Campus, combining a newbuild with leased space on the Alba Campus to create a 15-acre site.

Detailed in the planning update, the scheme was designed by Michael Laird Associates and billed by Sky as a flagship customer service hub bringing together the entertainment group's existing Scottish operations into a single modern workplace. Graham is headquartered in Hillsborough, Northern Ireland, and reported group turnover of £1.125 billion across its most recent financial year.

The structural driver behind the project is consolidation, replacing four separate buildings with a single campus intended to unify customer service operations that had previously been spread across multiple sites, a common driver in large-scale contact centre real estate decisions as employers look to standardise technology, training and working environments in one location.

Sky's chief executive of UK Consumer, Sophia Ahmad, said the project will deliver "lasting economic benefits for the local community and wider region."

Graham regional director Chris MacLeod described the scheme as "one of the most significant workplace developments Scotland has seen in recent years," adding that the contractor would work with local businesses to provide "lasting economic benefit" for West Lothian and the wider region.

Sky is a British entertainment and telecommunications company owned by US media group Comcast, headquartered in London. Sky's direct-to-consumer segment, which includes pay-TV, broadband and mobile, generated revenue of £8.5 billion (approximately €10.1 billion) in its most recent financial year, per industry reporting.

Graham, formally John Graham Construction, is a privately owned contractor headquartered in Hillsborough, Northern Ireland, employing more than 2,400 staff across Britain and Ireland. The company's group turnover of £1.125 billion is listed in its Belfast Chamber profile.

For the sector, the Livingston development reflects a wider trend among large consumer brands to replace fragmented, ageing contact centre estates with purpose-built campuses designed around modern customer service delivery, giving Northern Ireland contractors and Scottish architects a growing share of that construction pipeline.

Source: bdonline.co.uk / IMDb / Belfast Chamber