UK financial technology firm Fignum has agreed to develop modern motor finance servicing platform for Close Brothers Motor Finance, modernising core systems to support continued growth, particularly in the Irish market, whilst enhancing experience for customers and dealer partners according to Motor Trade News.

The platform, Adapt, will fully integrate with CloseConnect, a Fignum platform already used by Close Brothers. The company stated Adapt will enhance the end-to-end ecosystem for customers and operations, from compliance to customer experience delivery.

The implementation addresses operational requirements for motor finance servicing whilst strengthening digital infrastructure supporting business expansion across Ireland. The platform provides integrated capabilities designed to improve service delivery speed and maintain high customer satisfaction standards across dealer networks and end-user interactions.

Donal Murphy, CEO at Close Brothers Motor Finance, stated, "Technology plays a vital role in helping us deliver the fast, straightforward service our customers and dealer partners rely on. Our partnership with Fignum is an important step in strengthening the systems that support our business as we grow here in Ireland. We continue to be extremely proud of our Trustpilot score of 4.9, and by investing in modern platforms, we can keep improving the car finance experience for drivers and dealers while maintaining the high standards of service that define our business."

Andrew Lloyd, CEO at Fignum, noted, "We're delighted to extend our partnership with Close Brothers Motor Finance on this project to deliver meaningful change across the business. Through the implementation of Adapt, we'll demonstrate how modern technology can support operational excellence, while building a platform that is practical, resilient and designed to support the business and their customers both now and into the future.

"Explore how digital finance platforms are transforming motor industry customer experience delivery in the full article.