CurrencyFair bets on AI to elevate customer care

CurrencyFair is taking its renowned customer service up a gear by deploying Salesforce’s Agentforce, an AI platform designed to resolve routine customer queries around the clock. This move frees up its expert team to handle complex, high-value support cases with greater speed and personalisation – crucial as demand grows. With AI expected to handle 10 percent of requests and cut response times to under 60 seconds, CurrencyFair is doubling down on its promise of fast, secure, and affordable cross-border payments while keeping customer satisfaction at the centre of its growth strategy. It’s a sharp reminder that scaling service excellence means blending human expertise with digital agility.

Read the full article to see how AI is reshaping customer care at CurrencyFair.