CRM BPO services market set for strong growth as AI and automation reshape customer engagement

The global CRM BPO services market is projected to grow from US$16.8 billion in 2024 to more than US$24 billion by 2030, reflecting a 6.1% CAGR. This growth is being fuelled by rising demand for outsourced solutions that deliver seamless multi-channel engagement, cost efficiency, and compliance.

AI, automation, and analytics are at the heart of this transformation. Conversational AI, chatbots, and robotic process automation are redefining how customers are served, while cloud-native platforms such as Salesforce, Microsoft Dynamics 365, and Zendesk enable personalised, scalable experiences. For many businesses, the deciding factor in choosing a BPO partner is no longer cost alone, but their ability to deploy advanced technology and deliver measurable outcomes.

Read the full article for deeper insights into the future of CRM BPO services.