All Winners

Celebrating Excellence in Customer Experience: 2024 CXIA Winners

Author: The Irish CX Impact Awards
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The Irish CX Impact Awards (CXIA) 2024 showcased the very best in customer experience innovation, leadership, and impact across various sectors. This year, the awards highlighted exemplary efforts from organisations, teams, and individuals who are setting unparalleled standards in customer experience.

We are thrilled to announce the winners of the 2024 CXIA Awards. Each winner has demonstrated exceptional commitment to enhancing the customer experience, leveraging innovation, and driving impactful change.

2024 WINNERS

Customer Contact Centre of the Year

FINALISTS:

  • BOYLE Sports BOYLE Sports
  • ESB Networks ESB Networks
  • Just Eat Takeaway Just Eat Takeaway
  • New Ireland Assurance New Ireland Assurance

Best Customer-Centric Culture

FINALISTS:

  • Allianz Ireland Allianz Ireland
  • Calor Gas Calor Gas
  • ptsb ptsb
  • TestReach TestReach

Most Engaging Employee Programme

FINALISTS:

  • 3Dental - Dental Nurse CPD Programme 3Dental - Dental Nurse CPD Programme
  • Electric Ireland - Customer Connect Electric Ireland - Customer Connect

CX Manager of the Year

FINALISTS:

  • ADEC Arise - Michael Duhy ADEC Arise - Michael Duhy
  • BOYLE Sports - Rachel Tiernan BOYLE Sports - Rachel Tiernan
  • FMI - Scott Maher FMI - Scott Maher
  • STATSports Group - Paddy McShane STATSports Group - Paddy McShane
  • Tive - Seán Reid Tive - Seán Reid
  • Yuno Energy Group - Geoff Keenan Yuno Energy Group - Geoff Keenan

CX Team of the Year - Large

FINALISTS:

  • BolyeSports BolyeSports
  • Bus Éireann - Independent Travel Support Team Bus Éireann - Independent Travel Support Team

CX Team of the Year

FINALISTS:

  • ADEC Arise - ComReg Team ADEC Arise - ComReg Team
  • FMI - Bus Eireann School Transport Team FMI - Bus Eireann School Transport Team
  • Millies Beauty Millies Beauty
  • ptsb ptsb
  • TestReach TestReach
  • Yuno Energy Yuno Energy

CX Rising Star of the Year

FINALISTS:

  • Flogas Ireland - Kerry McGrath Flogas Ireland - Kerry McGrath
  • Musgrave Group - Aoibhe Murphy Musgrave Group - Aoibhe Murphy
  • Tive - Seán Reid Tive - Seán Reid

Best Use of AI in Customer Experience (CX)

FINALISTS:

  • Fin - Intercom's Support Fin - Intercom's Support
  • Klearcom - Innovative Cloud-Based Klearcom - Innovative Cloud-Based
  • Vodafone - TOBi & Beyond Vodafone - TOBi & Beyond

Best Online Experience & User Interface

FINALISTS:

  • All human - Waterways Ireland All human - Waterways Ireland
  • bonkers.ie - Seamless Digital Journey bonkers.ie - Seamless Digital Journey
  • Three Ireland - A Future-Ready Digital Experience Three Ireland - A Future-Ready Digital Experience

CX Impact in Retail & In-Store Experience

FINALISTS:

  • Musgrave Musgrave
  • The Kylemore Cars The Kylemore Cars
  • Toyota Liffey Valley Toyota Liffey Valley

Best Innovation in CX

FINALISTS:

  • bonkers.ie - Direct to Driver bonkers.ie - Direct to Driver
  • eir - Wide Fi Ireland’s First WiFi 7 System eir - Wide Fi Ireland’s First WiFi 7 System
  • FMI & MyMilkman FMI & MyMilkman
  • Iarnród Éireann Irish Rail Iarnród Éireann Irish Rail
  • Klearcom Klearcom
  • Tive – Renewal Probability Tive – Renewal Probability
  • Vodafone – TOBi & GenAI: Enhancing CX Vodafone – TOBi & GenAI: Enhancing CX

Digital Impact in CX

FINALISTS:

  • Bank of Ireland Bank of Ireland
  • bonkers.ie bonkers.ie
  • Calor Gas Calor Gas
  • Ernst & Young Ireland Ernst & Young Ireland
  • ESB Networks ESB Networks
  • Yuno Energy Group Yuno Energy Group

Best Use of Customer Feedback & Insights to Improve CX

FINALISTS:

  • Best Use of Customer Feedback & Insights to Improve CX Best Use of Customer Feedback & Insights to Improve CX
  • ptsb ptsb

Best Use of Technology

FINALISTS:

  • Toyota Sandyford Toyota Sandyford
  • Valeo Vision Systems - AI-Powered Defect Detection Valeo Vision Systems - AI-Powered Defect Detection

Best Customer Loyalty & Reward Programme

FINALISTS:

  • Aer Lingus – AerClub Innovations in Loyalty Aer Lingus – AerClub Innovations in Loyalty
  • ESB Networks - "Is This a Good Time?" ESB Networks - "Is This a Good Time?"

CX Impact in Utilities

FINALISTS:

  • bonkers.ie bonkers.ie
  • Calor Gas Calor Gas
  • Yuno Energy Group Yuno Energy Group

CX Impact in Financial Services

FINALISTS:

  • Bank of Ireland Bank of Ireland
  • RSA Group RSA Group

CX Impact in Public & Professional Services

FINALISTS:

  • STATSports Group STATSports Group
  • The Passport Service The Passport Service

CX Impact in Technology, Media & Telecoms

FINALISTS:

  • Klearcom Klearcom
  • TestReach TestReach
  • Vodafone Vodafone

Honouring Impact and Innovation in CX

The 2024 CXIA winners represent the pinnacle of customer experience initiatives across Ireland. They have shown unwavering dedication to improving how organisations interact with, understand, and serve their customers.

We extend our congratulations to all winners and finalists—your hard work and innovation continue to inspire the CX community.

Stay inspired,

The Irish CX Impact Awards Team

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