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Built on Trust: How Irish Organisations Can Turn Business's Global Reputation Into a Customer Experience Advantage in 2026
The 2026 Edelman Trust Barometer confirms business is the world's most trusted institution, giving Irish customer experience leaders a powerful and timely opportunity to convert that platform into measurable loyalty through integrity, transparent data practices, and human-centred service.
Eir credits customer focus strategy with driving mobile and broadband growth in first-quarter results
Irish telecoms firm Eir has reported steady customer growth driven by a strategy centred on network investment and customer experience.
Expedia Group B2B launches AI toolkit and acquires Ireland-based CarTrawler to extend partner travel platform
Expedia Group B2B has launched an AI toolkit and composable travel platform designed to help partner companies integrate end-to-end travel experiences into their customer offerings.
ZIGUP plc deploys Microsoft 365 Copilot across 3,500 staff to sharpen customer experience and operational performance
UK-based integrated mobility solutions platform ZIGUP plc has announced a strategic collaboration with Microsoft to accelerate its AI-powered digital transformation. The partnership will see Microsoft 365 Copilot deployed across approximately 3,500 employees.
Manulife Wealth & Asset Management deploys three AI tools to strengthen advisor engagement and client experience
Canada-based Manulife Wealth & Asset Management has launched three AI-powered sales and advisor enablement tools across its wealth, retirement and retail investment divisions.
Salesforce highlights Agent360 growth in Singapore as firms improve CX with AI
US-based Salesforce has reported strong Agentforce 360 adoption among Singapore organisations across multiple industries. Six companies including Kaplan, StarHub and Panasonic Asia Pacific are deploying the platform to drive AI-powered business transformation.
Clubs to Hire shortlisted for Best Use of Customer Feedback & Insights to Improve CX at Irish CX Impact Awards 2025
Turning back the clock to the Irish CX Impact Awards 2025, Clubs to Hire was shortlisted for the Best Use of Customer Feedback & Insights to Improve CX award for a customer-led approach to removing one of golf travel's most persistent pain points, using insight to build a rental model spanning 24 strategic locations across the globe that has measurably changed how travelling golfers experience the game. As the 2026 cycle draws closer, Clubs to Hire's demonstration that listening carefully to customers and acting decisively on what they reveal can produce a genuinely differentiated service sets a meaningful benchmark for the organisations now preparing their entries.
The Algorithmic Buyer Is Here: How Irish Organisations Can Win the Agentic Commerce Opportunity in 2026
The CX Network Global State of CX 2026 confirms AI-first customer journeys as the third most influential trend shaping CX to 2030, presenting Irish organisations with a clear and time-sensitive opportunity to become machine-readable, agent-ready, and discoverable to the algorithmic buyer.
Poppulo acquires Sociabble to build unified AI-powered employee experience platform for global enterprises
Cork-headquartered employee experience platform Poppulo has acquired Paris-based employee engagement platform Sociabble. The deal creates a unified AI-powered platform capable of reaching more than 50 million employees worldwide.
UAE-founded Qashio establishes European headquarters in Dublin with 50-job commitment and R&D function
UAE-founded spend management platform Qashio is establishing its European Headquarters in Dublin, creating 50 jobs over three years. The expansion includes an R&D function, Qashio Labs, focused on ongoing platform and product innovation.
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