Editor's Note

Service Strength

Customer service is evolving into a cornerstone of corporate strength. These three articles challenge old notions and reveal a single vital idea: service, when treated as a strategic investment, drives resilience.

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Editor's Pick

ROI CX Solutions Highlights Financial and Operational Benefits of Outsourced Call Support
Editor's Pick

AIA Singapore engages Singapore Airlines Academy to redefine customer experience excellence and future-proof all its staff
Editor's Pick

ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases
Post Event Video Irish Times All Winners

Celebrate the Success of the 2024 Irish CX Impact Awards

The 2024 Irish CX Impact Awards, one of Ireland’s most anticipated business recognition programmes, has come to an unforgettable conclusion!

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Post Event Video Irish Times All Winners

Exciting Highlights from the 2024 Irish CX Impact Awards

The 2024 Irish CX Impact Awards, hosted at the Crowne Plaza Santry, showcased the very best in customer experience (CX) innovation across a range of sectors, from aviation to legal services.

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Post Event Video Irish Times All Winners

Celebrating Excellence in Customer Experience: 2024 CXIA Winners

The Irish CX Impact Awards (CXIA) 2024 showcased the very best in customer experience innovation, leadership, and impact across various sectors.

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Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams

Consumers want AI guardrails, but few business leaders have policies in place

Williams-Sonoma scales AI customer service assistant across portfolio

Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio

BT Group and AWS Unveil Strategic Partnership to Transform Customer Experience

Thoma Bravo to Expand AI-Powered Customer Experience Offering by Acquiring Verint

CRM BPO services market set for strong growth as AI and automation reshape customer engagement

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The Irish CX Impact Awards

December 4th, 2025

Royal Marine Hotel, Dun Laoghaire

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